Junior Operations Associate

We are seeking a dedicated and detail-oriented Junior Operations Associate to join our team. This role is ideal for individuals who are passionate about operational excellence in a clinical setting and require flexible at home work.

About Us:
We exist to root healthcare back in our communities. We believe that patients should feel empowered to access clinical care near them as easily as they book an Uber. We leverage technology to connect patients with mobile practitioners such as nurses or healthcare assistants, on-demand. Patients are referred to us by a range of healthcare providers, ranging from digital health to private clinics, so they can receive top quality clinical care such as blood sample collection, wound dressing etc. Our network of practitioners is c. 350 strong and covers the whole of the UK. We deliver thousands of appointments every month and are growing fast. 

We have tripled our volume of appointments every period since going live at the end of 2023, and have secured seed funding from leading VCs in the space. We’re a team of technologists, clinicians and commercial leaders with a track record of success in launching, scaling and exiting ventures in cloud technology and healthcare.

Your Role:

At our fast-growing healthtech startup, you’ll play a pivotal role in ensuring we are able to rapidly scale our volume of appointments and deliver more care in the community. As Junior Ops Associate, you will make sure that the cogs keep on turning across crucial areas such as kitting and logistics, and keep an eye on overall platform operations. Things at Heim move fast and so we’re looking for a self starter with a strong attention to detail and great communications skills. 

As a key collaborator in our lean and high-performing team, you’ll act as the conduct between our client needs, our practitioners and our logistics partners. Your mission is to ensure that our supply chain scales up to support the growing demand for appointment, and you will relentlessly look for opportunities to automate and streamline processes. 

What You’ll Do:

• Own daily operational checks and dive into our metrics to ensure smooth running of our services (incl. Various SLAs / KPIs) 

• Managing incoming and outgoing communications with our warehouse

• Managing inventory and stock for our practitioners out on clinical appointments

• Provide administrative assistance, in particular with invoicing and record-keeping in the accounting department, as well as maintenance of other key files, records, and other important documents.

• Assist with onboarding of new clients and scoping of any operational requirements

What You’ll Bring:

• Minimum 2 years equivalent work experience in similar roles 

• Excellent organisational and time-management skills, with an eye on process improvement wherever possible

• Strong communication skills, both written and verbal

• Ability to work independently and handle multiple tasks simultaneously

• Proficiency working with Google Workspace, Notion, Slack

• Strong quantitative skills and proficiency in Excel or Google Sheets required 

• Previous experience in startup or healthcare is preferred but not essential

Top Qualities We’re Looking For:

• At Heim, We Care…not just for our patients, we care for our team and for our partners. Because we care so much, this means we are committed to doing great quality work and that

• Our curiosity and initiative are the two biggest inputs that empower us to talk to customers, evaluate tradeoffs, and dig into the data. We aim to continuously ask ourselves “Are we solving the most important customer problems right now? Are we doing so in ways that align with our overarching strategy?”

• Ready to be challenged and thrive in an unstructured, fast moving environment

Benefits:

• Competitive pay rate as described above

• Opportunity to work in a dynamic and supportive team environment

• Fully remote
  

If you are a proactive individual with an eye for detail and a passion for supporting clinical operations, we would love to hear from you! Apply today to join our fast growing team and make a meaningful impact in our clinical services.

Contract type: Contractor

Schedule: 20 hours a week (9AM-12PM GMT only) 

Duration: Fixed term for three months, with a one-month notice period

Location: Fully remote, with the option to come into our office in Baker Street if preferred.